Terms of Service

Ask Mia grants you a limited, non-exclusive, revocable, non-transferable license to use the Services in accordance with these Terms.

The Services provide an AI-powered conversational intake tool to help individuals in the United States explore whether they may have a personal injury claim. The Services are currently available for matters arising in Ohio and Illinois; coverage may expand over time. “Content” means any text, guidance, responses, or other information provided through the Services, including content generated by artificial intelligence.

You acknowledge that Content provided through the Services, including content generated by artificial intelligence, is for informational purposes only. Content does not constitute legal advice, does not create an attorney-client relationship, and is not a substitute for the advice of a licensed attorney. Ask Mia does not endorse, refer, or recommend any particular attorney or law firm.

WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY CONTENT. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON ANY CONTENT.

Ask Mia is not a law firm and is not a licensed attorney. The Content you receive through the Services—including through the AI chat feature, any emails, or any other communications—is for informational purposes only.

THE SERVICES ARE NOT INTENDED AS A SUBSTITUTE FOR, NOR DO THEY REPLACE, PROFESSIONAL LEGAL ADVICE FROM A LICENSED ATTORNEY. NOTHING IN THE SERVICES CONSTITUTES THE PRACTICE OF LAW. DO NOT RELY ON THE SERVICES ALONE TO MAKE ANY LEGAL DECISION. IF YOU HAVE AN URGENT LEGAL MATTER, PLEASE CONTACT A LICENSED ATTORNEY DIRECTLY. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK.

AI-generated responses may be incomplete, inaccurate, or not applicable to your specific situation. You should not act or refrain from acting on the basis of any Content provided through the Services without first consulting a licensed attorney.

YOUR USE OF THE SERVICES DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP BETWEEN YOU AND ASK MIA, WAVES DIGITAL CONSULTING LLC, OR ANY PARTNER LAW FIRM. AN ATTORNEY-CLIENT RELATIONSHIP IS ESTABLISHED ONLY WHEN YOU FORMALLY ENGAGE A LICENSED ATTORNEY AND THAT ATTORNEY AGREES TO REPRESENT YOU.

Ask Mia is not responsible for canceled, unfulfilled, or delayed attorney consultations, or for any injury, loss, or outcome resulting from your interaction with any law firm or attorney you connect with through the Services.

If you choose to submit your contact information through the Services, you are requesting that Ask Mia connect you with a licensed partner law firm that may be able to assist with your potential claim. By submitting your information, you understand and agree that:

• Your name, phone number, email address, and a summary of your situation may be shared with a licensed partner law firm for the purpose of following up with you about your potential claim.
• The partner law firm—not Ask Mia—will determine whether to accept your matter. A referral is not a guarantee of representation.
• Ask Mia may receive a referral fee from the partner law firm. This fee is paid by the law firm, not by you. The Services are free to you.
• Ask Mia does not employ, supervise, direct, or control partner law firms or the attorneys within them. We make no representations regarding the quality of services they provide.
• You are responsible for independently evaluating any attorney or law firm before engaging their services.
• Any dispute between you and a partner law firm must be resolved directly with that firm.

The referral is not a sale of your personal data. It is the fulfillment of a service you have requested. See our Privacy Policy for details on how your information is handled.

The Services are an informational resource only. Content provided through the Services, including AI-generated responses, is intended for general informational purposes and may not reflect the most current legal developments, be accurate for your specific jurisdiction, or be applicable to your individual circumstances.

Regarding AI-generated Content specifically:

• AI responses may be incomplete, incorrect, or misleading. Always verify information with a licensed attorney before taking action.
• AI-generated Content does not constitute legal advice and is not a substitute for professional legal counsel.
• In rare cases, AI responses may contain errors or information that does not accurately reflect the law.
• The AI has no knowledge of your specific legal situation beyond what you share in the conversation.

UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT.

The Services are designed for residents of the United States only. Legal intake and referral services are currently available for personal injury matters arising in Ohio and Illinois. If you describe a matter arising in another state, the Services will inform you that coverage is not currently available in that jurisdiction. Coverage may expand over time.

Use of the Services outside the United States, or in connection with matters arising outside the United States, is prohibited.

7.1 Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are 18 years of age or older. If you are using the Services on behalf of another person (for example, as a parent or legal guardian), you represent that you are authorized to do so and that all references to “you” apply to that individual.

Use of the Services is void where prohibited by applicable law. The Services are administered in the United States and are intended for U.S. users only.

7.2 Accurate Information

You agree to provide accurate, complete, and truthful information when using the Services. Providing false or misleading information may affect the quality of the intake and any referral. You are responsible for the accuracy of all information you submit.

7.3 Lawful Use

You may only use the Services for lawful purposes. You agree not to:

• Use the Services in any way that violates applicable law or regulation.
• Attempt to gain unauthorized access to any part of the Services or our systems.
• Use automated tools, bots, scrapers, or similar means to access or collect information from the Services.
• Reverse engineer, decompile, or attempt to derive source code from the Services.
• Use the Services to harass, deceive, or harm any person.
• Interfere with or disrupt the integrity or performance of the Services.
• Use the Services for any commercial purpose other than as expressly permitted.

Additional rules governing acceptable use of the Services are set out in our Acceptable Use Policy, which is incorporated into these Terms by reference.

The Services may contain links to or integrations with third-party websites, services, or applications (“Third-Party Services”), including partner law firms, that are not owned or controlled by Ask Mia. We do not endorse any Third-Party Services and are not responsible for their content, privacy practices, or terms. Your use of any Third-Party Service is at your own risk and subject to that service’s own terms and conditions.

We are not responsible for the acts or omissions of any partner law firm, including their failure to contact you, the outcome of your matter, or the quality of their services. Any dispute with a partner law firm must be resolved directly with that firm.

9.1 Disclaimer of Warranties

THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, ASK MIA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY CONTENT, INCLUDING AI-GENERATED CONTENT, IS ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES.

9.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASK MIA, WAVES DIGITAL CONSULTING LLC, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR PERSONAL INJURY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE LEGAL THEORY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100). BECAUSE THE SERVICES ARE FREE TO YOU, THIS CAP IS THE APPROPRIATE MEASURE OF OUR LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

9.3 Indemnification

You agree to defend, indemnify, and hold harmless Ask Mia, Waves Digital Consulting LLC, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any information you provide through the Services. This indemnification obligation does not apply to liabilities arising from our own gross negligence or intentional misconduct.

PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS AN ARBITRATION AGREEMENT THAT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. EXCEPT FOR EXCLUDED DISAGREEMENTS DESCRIBED BELOW, ALL DISPUTES BETWEEN YOU AND ASK MIA WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION. YOU AND ASK MIA EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.

10.1 Informal Resolution First

Before initiating arbitration, you agree to contact us at privacy@ask-mia.app to describe your dispute and attempt to resolve it informally. We will attempt to resolve the dispute within 30 days. If we cannot resolve it within that period, either party may commence arbitration as described below. Compliance with this informal resolution step is a condition precedent to filing for arbitration.

10.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services—including the interpretation, breach, termination, or validity thereof—shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time the arbitration is initiated, as modified by these Terms. The arbitration shall be conducted in New York County, New York, or, at your election, by telephone or video conference. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

Either party may elect to have individual claims heard in small claims court if those claims qualify, so long as the matter remains in small claims court and proceeds only on an individual basis.

10.3 Class Action Waiver

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL BASIS. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE WITH RESPECT TO A PARTICULAR CLAIM, THAT CLAIM SHALL PROCEED IN COURT RATHER THAN IN ARBITRATION, AND ALL REMAINING CLAIMS SHALL CONTINUE IN ARBITRATION.

10.4 Arbitration Costs

The AAA’s Consumer Arbitration Rules will govern payment of arbitration fees. Ask Mia will pay arbitration fees to the extent required by the AAA’s Consumer Rules. The arbitrator may award any individual relief available in court. Ask Mia will not seek its attorneys’ fees unless the arbitrator determines your claim is frivolous.

10.5 Opt-Out

You have the right to opt out of this arbitration agreement by sending written notice, postmarked within 30 days of first using the Services, to:

Waves Digital Consulting LLC
Attn: Legal
1605 James St., Merrick, NY 11566

Your opt-out notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms. If you opt out, disputes shall be resolved exclusively in the state or federal courts located in New York County, New York.

10.6 Governing Law; Exclusive Venue

These Terms and any dispute arising out of or relating to them or the Services shall be governed by the laws of the State of New York, without giving effect to its conflict of laws principles. To the extent any dispute proceeds in court (for example, following an opt-out or for excluded disagreements), both parties consent to exclusive jurisdiction and venue in the state or federal courts located in New York County, New York, and each party waives any right to a jury trial.

By submitting your phone number through the Services, you expressly consent to be contacted by a licensed partner law firm regarding your potential personal injury claim. This contact may occur by telephone call, SMS, or MMS message. You understand that:

• Consent to be contacted is not a condition of receiving the free intake service.
• Message and data rates from your mobile carrier may apply.
• You may withdraw your consent at any time by contacting us at privacy@ask-mia.app.
• You represent that the phone number you provide is accurate and that you are the account holder or have authorization to provide that number.

You agree to indemnify and hold Ask Mia harmless from any claims arising from your provision of a phone number you do not own or control, or your failure to update your contact information.

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or applicable law, or for any other reason at our discretion. We shall not be liable to you for any termination or suspension of access.

You may stop using the Services at any time. Sections 2, 3, 4, 5, 8, 9, 10, 11, and 13 of these Terms shall survive any termination.

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ask Mia regarding the Services and supersede all prior agreements, understandings, and representations.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing.

13.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms at any time, including in connection with a merger, acquisition, or sale of substantially all of our assets, without notice to you.

13.5 No Third-Party Beneficiaries

These Terms are solely between you and Ask Mia. Nothing in these Terms creates any rights in any third party.

13.6 Notices

Notices to Ask Mia under these Terms must be sent to privacy@ask-mia.app or by mail to Waves Digital Consulting LLC, 1605 James St., Merrick, NY 11566. We may send notices to you at the email address or phone number you provided when using the Services.

13.7 Changes to These Terms

We may modify these Terms at any time. Material changes will be posted on our website with a revised “Last updated” date. Your continued use of the Services after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

13.8 Electronic Agreement

Your use of the Services constitutes your electronic signature to these Terms. This Agreement may be electronically executed and such electronic signatures are valid and binding to the same extent as original signatures.

13.9 Limitation on Time to File Claims

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose. Claims filed after this period are permanently barred.